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Frequently Asked Questions

Q: How do I know/find out if my blender is affected?

A: Please check and record the date code, which can be found on the rating label placed on the underside of the product. Unplug the unit. Remove the goblet and look on the underside of the unit.

 

The rating plate can be found on the underside of this product showing the type BLM80 and the date code from 14x01 to 15x22.

 
 

There is the reference code after the word "Type". If BLM80, the model is the one affected.

Then there is the date code, just under the type code. It's stamped on the label with no ink.

The date code is made of 5 digits, the third is a letter.

If the date code is between 14x01 to 15x22, then your unit is affected.

Please finally check if on the blades you may see any code stamped on them

If there is not, then your blade had yet to be replaced.

Q: How long have you known about this issue?

A: Issue has been recently identified during routine internal testing. Issue is related to the lower blade of the blade assembly.


Q: I no longer want this blender; can I have a new one or a reimbursement?

A: Just the lower blade of blade assembly could have a problem: not other parts of blender. You will have a new blade assembly for free. And then you will be able to use your unit again.


Q: Have there been any reported cases of this so far? If so how many?

A: There have not been any cases reported to Kenwood so far.


Q: My blender is affected, what do I need to do next?

A: Please go to www.blendxproblm800safetynotice.com and register your product. Once you have registered, you will receive a replacement pack within 7-10 working days. This replacement pack consists of a new blade, simple instructions on how to fit it and a pre paid label for you to return the old blade to us.


Q: My blender has been working fine, therefore I don't want to do anything about this - is that okay?

A: No, the problem can appear in your product if its date code is included in those involved in the recall and the blade has not been exchanged yet (new blade have a code stamped on it, old hasn't). You must stop using the product, register in the dedicated website (www.kenwoodworld.com, consumer support section or www.blendxproblm800safetynotice.com) to receive a new blade assembly with which you can start using the appliance again.


Q: My blade has already shattered, what are you going to do about this?

A: If your blade is currently broken, please go to www.blendxproblm800safetynotice.com and register your product. Once you have registered, you will receive a replacement pack within 7-10 working days. This replacement pack consists of a new blade, simple instructions on how to fit it and a pre paid label for you to return the old blade to us. If your goblet has been damaged by the shattered blade, please specify it on the Comment section of your registration. We will work with you to provide a new replacement goblet.

If you have already replaced the blade, you have to check anyway if the blade in your product is a new one or not. The new one has a code stamped on it. If yours hasn't got such code stamped, you must stop using the product, register in the dedicated website (www.kenwoodworld.com, consumer support section or www.blendxproblm800safetynotice.com) to receive a new blade assembly with which you can start using the appliance again.


Q: Is there anyone who could help me in registering my product?

A: If you would like assistance in registering your product, please refer to the ‘service and customer care’ section at the back of the Instruction Booklet. Here you will find a contact telephone number where a member of the Kenwood Customer Care team will be able to assist you.


Q: How long is it going to take for my replacement part to arrive?

A: The replacement pack will take approximately 7-10 working days. Should there be any delays, you can contact us using the contact us form at www.blendxproblm800safetynotice.com.


Q: Have the regulatory bodies been notified of this issue?

A: Of course, this voluntary recall is being conducted in cooperation with the national regulatory body for consumer product safety.


Q: Why wasn't I notified of this before now?

A: Issue has been recently identified during routine internal testing. After that, Kenwood has launched the process to recall the product and you've been contacted as soon as possible.


Q: Will I incur in any cost?

A: No, you won't. You will receive for free at your home a new blade and a pre paid label for you to return the old blade to us.


Q: What has alerted you to this issue?

A: Routine internal testing.


Q: Can I continue to use my blender whilst I am waiting for the replacement part?

A: No, you must stop using it immediately.


Q: I no longer own this product, is there anything I should do?

A: If you know where the product is, please email blendxprosafetynotice@stericycle.com at your earliest convenience to provide with details of the new owners. Stericycle will the contact the new owners to notify them of this recall.

If you have disposed of it, please email blendxprosafetynotice@stericycle.com at your earliest convenience to inform about the scrapping.


Q: I had a problem with this and already replace the part, can I get a refund?

A: If you have already replaced the blade, you have to check anyway if the blade in your product is a new one or not. the new one has a code stamped on it. If your hasn't got such code stamped, you must stop using the product, register in the dedicated website (www.kenwoodworld.com, consumer support section or www.blendxproblm800safetynotice.com) to receive a new blade assembly with which you can start using the appliance again.


Q: Are any other models affected?

A: No, only this model BLM800 is affected.


Q: I can't remember when I purchased my blender, is this important?

A: No, it's not important.